• Multifactor Authentication (MFA)

    IF YOU ARE HAVING ANY ISSUES, PLEASE SUBMIT A TICKET USING INCIDENT IQ. ONCE IN THE SOFTWARE, YOU CHOOSE TO CREATE A TICKET, SELECT SOFTWARE/ONLINE SYSTEMS AND THEN CLICK MICROSOFT MULTIFACTOR AUTHENTICATION MFA.  THIS IS UNDER THE “BUSINESS” CATEGORY.

MFA Setup Directions, Help Guides & Training

MFA Links

MFA Questions & Answers (FAQs)

  • I can't log in and get a message that I'm required to set up Authenticator. What do I do?

    Posted by:

    If you see a message that looks similar to this screen shot:  MFA Setup Needed Message

    Follow the directions in this video to get access to your email:  https://www.youtube.com/watch?v=G4REUg4mAdI 

    The video will walk you through the simple process of setting up your MFA so you receive a text code.
    Comments (-1)

  • I've lost my contacts on my iPhone. How do I get them back?

    Posted by:

    First Method:

    1. Go to settings 
    2. Go to Mail 
    3. Go to accounts 
    4. Go to exchange and delete that account (the old account) 
    5. Now "add account" 
    6. Choose Microsoft Exchange 
    7. Enter your email account 
    8. At this point, it should take you through signing in and authenticating your account. 
    9. At this point, make sure your contact button is turned on and your contacts should reappear on your phone. 

    Second Method:

    If the first method doesn't work, another method that we have seen to try is:  

    Go to Settings>Mail>Accounts>Exchange and make sure that all of your “sliders” are on.  We have seen numerous iPhones where they only have mail selected.

    Third Method:

    A third option, which is similar to your first option, is the following:  

    https://drive.google.com/file/d/1-f23pXR4LAfkbzfJHfiUgC424_pJhgdZ/view?usp=sharing 
    Comments (-1)

  • How do I add or change a phone number?

    Posted by:

    You can add new phone numbers, or update existing numbers, from the Additional security verification page. Microsoft strongly recommends that you add a secondary phone number to help prevent being locked out of your account if your primary phone is lost or stolen, or if you get a new phone and no longer have your original, primary phone number.

    To change your phone numbers

    1. From the How would you like to respond? section of the Additional security verification page., update the phone number information for your Authentication phone (your primary mobile device) and your Office phone.

    2. Select the box next to the Alternate authentication phone option, and then type in a secondary phone number where you can receive phone calls if you can't access your primary device.

    3. Select Save.
    Comments (-1)

  • I'm receiving unexpected approval notices from the MFA service. What should I do?

    Posted by:

    This may be an indication that someone is attempting to login to your email account.  Do not approve the login!
    Comments (-1)

  • What is multifactor authentication or MFA?

    Posted by:

    Multifactor authentication, or MFA for short, is an extra layer of security for your Microsoft 365 portal login that is designed to ensure that you’re the only one that can access account, even if someone knows your password.  MFA is a proven and effective way to protect against many security threats that target passwords, such as phishing.  A great video that explains MFA is located here:   https://www.youtube.com/watch?v=lEHhivPJQ5w
    Comments (-1)

  • Do I have to use MFA?

    Posted by:

    Yes. This is not an optional program and is required for accessing email outside the District network.
    Comments (-1)

  • Can the District access personal data on my phone?

    Posted by:

    No!  There is no tracking, collecting data or any kind of access tied to personal devices.  The District is currently working together with CAEA as a partner to ensure that everyone’s privacy is protected and secure.
    Comments (-1)

  • Does this make my phone susceptible to Right to Know requests?

    Posted by:

    No.
    Comments (-1)

  • Do I have to use my personal phone?

    Posted by:

    You are not required to use your phone and have other options.  However, opting not to do so means having to use a less efficient method to verify your account.
    Comments (-1)

  • I don't want to download the app on my phone. Are there other options?

    Posted by:

    Yes!  Follow steps 1-3 on the emailed document provided with instructions. Choose either a phone or email and follow the on-screen prompts.  

    Choosing MFA Method (graphic image)
    Comments (-1)

  • What if I choose not to authenticate?

    Posted by:

    You will lose access to email outside the District.  
    Comments (-1)

  • I'm not tech savvy and can't get this to work. Can someone help me?

    Posted by:

    Yes, please reach out to our Instructional Technology Specialists, Jonathan Michael or Doug Shatzer.  They will both be happy to help you.  If you are having a technical issue, please submit a service call.  Directions are at the top of this page.
    Comments (-1)

  • What if I lose my phone or forget to bring it in?

    Posted by:

    We advise you to set-up multiple MFA options in your account adding an alternate phone number.
    Comments (-1)

  • I am retiring at the end of the year. Can I skip downloading the app? Do I need to setup MFA?

    Posted by:

    If you do not set up MFA, you will be able to access your email inside the District, but will not be able to access your email outside of the District.  Optionally, you can set up MFA without the app and use a phone number or other options provided instead of the app. VMWare is a third option.  However, if you only need to use email for your last week of work and only need to access it while at work, it may not be necessary.  
    Comments (-1)