• Remote Support

     

    Need help with your Chromebook?

    General Questions, Help or “How To”:

    1. Your first line of help for general questions or help should be your child’s teacher so they can provide assistance to you.
    2. Refer to the General Troubleshooting Tips page for tips and various guides.

    Chromebook Issues or Damage

    If there are problems or issues with your Chromebook, you will need to submit a service call.  Additionally if your Chromebook is broken or damaged, you need to submit a service call.  Service calls can be submitted by either parents or student using Incident IQ.  

    1. Click the Incident IQ Remote Ticketing link and fill in all of the required fields. Step by step directions are below. This is the fastest way to get all necessary information to help us serve you! 
    2. If you do not have access to the Internet to submit a call, for elementary call 717-261-5698 and for secondary call 717-261-5665 and leave your name and contact information.  You will receive a return call for an intake of information for your remote service call.  

    That’s it!  We’ll be in touch with you! It will be diagnosed if we can correct the problem via phone call, remote help or if the device needs to be dropped off for repair.  Note that Remote Support is available during school hours and not in the evenings or weekends.

    Printable with Tech Support Info is here:  Need Help With Your Chromebook Guide For Families

    Directions For Submitting a Service Call:

    1. Go to Incident IQ Remote Ticketing and fill in all of the required fields.

      iiQ Screen Image
    2. Click the blue continue button to go to the next screen.

      iiQ Screen 2
    3. Fill out the form with as much detail as possible and be sure to include the students full name, student ID and building and then click Submit Ticket.

    4. That's it!  Someone will be in touch with you.  If your Chromebook needs a repair, an appointment will be made to drop off your Chromebook for repair and you will be provided a replacement.

     Notes:

    • Please note that time of response can vary depending on volume.  
    • If your Chromebook requires a hardware repair, loss or damage, please refer to the Damage Waiver page.  
    • Per the Chromebook Handbook & Policy guide, only CASD can service our Chromebooks.

    Need help with Odysseyware or Edgenuity?

    Odysseyware’s Help Desk Number is 1-877-251-6662
    Hours:  Mon – Fri, 7 AM – 11 PM CT & Sat – Sun, 1 PM – 7 PM

    Edgenuity’s Help Desk Number is 1-877-202-0338
    Hours:  Mon – Fri, 7:30 AM – 9:30 PM EST & Sat – Sun 9 AM – 5 PM EST

    Email:  customersupport@edgenuity.com